Return Policy

Brand New and uninstalled items can be returned within 90 days of purchase. Most of our parts are subject to a 20% restocking charge and the customer is responsible for returning saleable product that is unopened, unused, and undamaged in a timely manner. If you need help determining if you are ordering the correct Twin Eagle Part for your Twin Eagle Appliance, we highly recommend that you contact one of our Twin Eagle Part Pros before you order. Call one of them at 866.569.0033. They are available Monday through Saturday 8:00AM to 6:00PM Central.

Some of our parts, namely Special-Order Parts and Electronic parts are not returnable. All sales are final when ordering Special-Order or Electronic Parts.

Please contact customer service at 866.569.0033 for more information on returning an item. Thank you.

Defective / Damaged Item Policy:

Defective / Damaged parts are fully covered for 90 days under a Part Replacement Warranty *

WE DO NOT REFUND FOR THESE SITUATIONS*
THE POLICY COVERS THE ITEM REPLACEMENT DIRECTLY TO AVOID CHANGING SITUATIONS AT JOBSITES*