How do I return an item?
How do I return my Twin Eagle Part?

Return Policy

Most of our parts are subject to a 20% restocking charge and the customer is responsible for returning saleable product that is unopened, unused, and undamaged in a timely manner. If you need help determining if you are ordering the correct Twin Eagle Part for your Twin Eagle Appliance, we highly recommend that you contact one of our Twin Eagle Part Pros before you order. Call one of them at 866.569.0033. They are available Monday through Friday 7:00AM to 7:00PM Central, Sat and Sun 8:00AM to 5:00PM.

Some of our parts, namely Special-Order Parts and Electronic parts are not returnable. All sales are final when ordering Special-Order or Electronic Parts.

Please contact customer service at 866.569.0033 for more information on returning an item. Customer service is available Monday through Friday 7:00AM to 7:00PM Central, Sat and Sun 8:00AM to 5:00PM. Thank you.